Internet down in three counties

COEUR d’ALENE — An Internet outage occurred for several hours on Tuesday after a fiber optic line was cut near Stateline.

The local Frontier Communications office had a voice message recorded on its main telephone line that said one of its fiber optic lines was cut, and it would take a few hours to repair.

The outage cut service for customers in Kootenai , Bonner and Boundary counties.

Frontier did not return phone messages from The Press requesting additional information.

Mike Kennedy, president of Intermax, said his customers were largely unaffected by the outage because the Intermax network switched over to redundant and diverse path connections. His customers did suffer a small unrelated outage later in the day.

He said at least two major service providers were impacted by the fiber cut, but details were hard to come by because a lot of the fiber network is shared.

“It usually takes a couple of days to sort out all of those details,” he said.

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