Has the pandemic changed the way consumers access news and information?

Print media has seen significant disruption during the coronavirus pandemic, with lockdowns changing the way we access and consume news and information. But even as familiarity with and use of online media has increased, print on paper remains a widely used and highly valued resource. This according to a new survey, “Paper’s Place in a Post-Pandemic World,” commissioned by non-profit organization Two Sides North America and conducted by global research firm Toluna.

“Print and digital communications are often compared as an either/or proposition to suggest one is better than the other,” says Two Sides NA President Kathi Rowzie, “but our research shows that both play an important part in today’s information-driven economy. Rather than adopt a one-size-fits all digital communications strategy, savvy news organizations and other businesses will continue to offer consumers a choice and in doing so, help to assure that those who are unwilling or unable to access digital information are not disadvantaged.”

As a result of pandemic-related lockdowns, traditional news brands have successfully developed or enhanced their digital platforms, leading many to turn to online media as a primary source of news and information. While the Two Sides survey showed that 58% of consumers intend to read more news online in the future, this percentage has not changed since 2019. And although print newspaper readership has taken a hit during the pandemic, 49% of consumers say they would be concerned if printed news were to disappear.

It’s important to note that for many Americans, printed communication is not a choice – it’s a necessity. The U.S. Federal Communications Commission estimates that some 21 million Americans do not have access to broadband internet service. In addition, many who have access to internet service cannot afford it. Consumers in rural areas without broadband infrastructure and many among our most vulnerable populations – older Americans, those with disabilities and low-income individuals – depend solely on printed newspapers, magazines, books, bills and statements.

In addition, digital communication is not universally welcomed. Nearly three in 10 consumers prefer to read newspapers in print, and that number jumps to more than four in 10 for those over age 55. 44% of consumers say they gain a better understanding of a story when reading news in print versus online. When it comes to magazines, 38% of consumers prefer to read in print, with percentages climbing to 49% for those over 55 and 63% for those over 65. When all age groups are included, 44% prefer to read books in print.

The survey shows that younger adults, age 18 to 24 in particular, prefer to read all types of media online. But even among these younger consumers, 28% prefer to receive personal information from doctors and hospitals in print, 27% prefer to read books in print and 23% prefer to receive bills and statements from service providers in print.

“It’s clear that digital communication is changing the way we receive news and information,” Rowzie says, “but Americans’ growing dependence on digital communication brings its own concerns, which in turn presents opportunities for print media to hold and potentially reclaim a bigger slice of the consumer media pie. Our survey reveals that 52% of consumers believe they spend too much time on their electronic devices, and just over half are concerned that the overuse of digital devices may be damaging their health. And as headlines about online security breaches become a common occurrence, 64% say they are increasingly concerned that their personal information held electronically is at risk of being hacked, stolen, lost or damaged.”

Consumers also are increasingly concerned about the environmental impacts of their communication choices, but there are a lot of misconceptions in the marketplace about the sustainability of both digital communication and print on paper. “Our survey shows that 67% of consumers believe electronic communication is better for the environment than print on paper,” Rowzie says. “But the miniaturization of today’s electronic devices and the ‘invisible’ nature of digital infrastructure and cloud-based services cause many to vastly underestimate the environmental footprint of electronic communication, which includes the mining of raw materials like iron, copper and rare earth minerals to produce electronic devices, the massive amounts of predominantly fossil fuel energy used to manufacture and operate those devices and the server farms that support them, and the enormous and growing amount of e-waste generated.

“Like all manufactured products, paper has an environmental footprint, too,” Rowzie explains. “But in the U.S., it is a material whose industry grows and regrows its own raw material, derives two-thirds of the power to drive its processes from renewable, carbon-neutral biofuel, cleans and returns more than 90% of the water it uses to the environment and recycles more than 95% of the chemicals it uses to turn trees into pulp. In addition, with a 66% recovery rate, paper is the most recycled material in the country, according to the U.S. Environmental Protection Agency. That’s a powerful sustainability story the electronics industry cannot match.”

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